Insurance Claim Management Web & Mobile Application
Challenge Create a first-class experience for claim and risk managers on an incident-based claim management system.
Highly Usable Interface
We designed a clean, updated look that decreases clutter and information overload to allow users focus on their primary task. The dashboard provides fully editable data visualization to assist in claim analysis and display a high-level view of the user’s claims.
We had to ensure that the user expectations were clearly reflected in the design to help users adapt to the new application as smoothly as possible. By using bright notification badges, clear spacing, and distinct icons we were able to communicate incident activity. This allowed claim managers to easily scan their claims and prioritize their work.
Highly efficient design allows users to be more efficient in their work. By learning the duties and goals of claim managers, we were able to create a system that is firmly rooted in the workflows they use on a regular basis. In order to simplify complex tasks and minimize repetitive steps, we ensured that different incident types are colour-indicated for an additional level of communication within the interface.