Challenge
Design an easy-to-use, advanced point-of-sale mobile ticketing application that decreases training time and improves process efficiency while boosting sales and enhancing the overall UX.
Design an easy-to-use, advanced point-of-sale mobile ticketing application that decreases training time and improves process efficiency while boosting sales and enhancing the overall UX.
Freshly redesigned workflows allow for more efficient user-device interaction and empower sales representatives by making handling large traffic sales and ticket registration a significantly faster and less complex process. As a result, we reduced training time while improving sales and customer loyalty.
The Ticket Registration workflow has been re-designed from scratch, significantly improving the scanning process. Clear instructions on-screen provide guidance in non-standard situations, allowing for easier event traffic management. It will enable the business to serve more users by minimizing the time needed for each registration, making it ideal for large-scale events.
With multiple event locations and various business requirements, users needed a simple yet comprehensive report and system management. We designed a solution that puts a set of complete reporting and monitoring tools at their fingertips. A re-designed report section provides instant access to events statistics, making ticket sales and attendance tracking in real-time more manageable. A smart and clean UI allows users to determine the status by glancing at the reports screen, with options to dig into the data with just one touch.
With the need to use various devices in the field, the app users expect a consistent experience of the mission-critical workflows. We designed a UI that looks and functions consistently on both mobile phones and tablets. Taking into account the differences imposed by the screen size and touch behaviour patterns, we designed a UI that is equally efficient on both platforms and supports vertical and horizontal orientation.