New Information Architecture
The first step of this project was to learn about existing pain points and opportunities to improve user experience by engaging with both stakeholders and users through a series of interviews and surveys. After the initial research stage, we gained a deep understanding of both the user needs & business goals. This allowed us to streamline the existing information architecture to better suit the most pertinent needs of the users. The new IA is optimized for the most common tasks, ensuring technicians employ best practices through minimized user errors.